Frequently asked questions
We have collected all the questions that our team had received from our clients. Take a look!
Product related questions
Yuspify’s personalized recommendation boxes display different products for users on the pages of your webshop based on their previous purchases and browsing history.
If your users come across (complementary) products on your site they like, it will inspire them to purchase.
And why is it good for you? Because it helps to
- achieve sales goals and improve the customer experience,
- increase the frequency of visits and the average basket size,
- reduce the churn rate.
Today, it is not enough to stand out with prices, as customers can easily obtain the same or very similar products from several sources for similar amounts. Today, the competition is for the best user experience.
Yuspify is easy to integrate with the most popular e-commerce platforms. Thanks to our cooperation with UNAS and Shoprenter, for example, you can start using our service in just 15 minutes!
The integration has 3 important milestones:
- Adding the tracking code: from this moment we can start to collect the behavioral data of your visitors.
- Feed synchronization: in order to be able to recommend your products, we need to synchronize them at regular intervals – this is usually 12 or 24 hrs. This means that in this case we make a copy of a part of the database to our system.
- Identification of pages: we place the recommendation boxes on the different pages of your webshop, so it is important to know the unique characteristics of them.
It is therefore important to identify all relevant page types (Home, Product, Cart, Blog, 404 for instance) in a technically reliable manner. If you are not using one of our apps, you’ll probably need a developer to complete this step, but we can help make it happen. You’ll find all the relevant information of this under the Documentation page.
This is followed by the design of the recommendation boxes.
If you get stuck anywhere in the process, contact our team, who will be happy to help: support@yuspify.com
30-40% of the traffic coming from PPC campaigns is lost, especially if the customer cannot find what they want in the webshop.
Moreover, users are 80% more likely to make a purchase when they receive personalized recommendations. We didn’t make this number up, research had already proven it. We support the more effective monetization of the traffic coming from your various campaigns with the services of Yuspify – the so-called onsite optimization (personalized offers) -, thereby generating more income.
The company behind Yuspify has developed a unique machine learning-based technology that can be used to display the right offers for your consumers with high efficiency. The CTR (click through rate) of our recommendation boxes ranges between 4-6% on average – depending on the traffic of your webshop and the size of your feed. In comparison, a Google search campaign is considered good from 1-2%, and a display from 4%.
You don’t need to manually pair which products to display for each item, the algorithm does this automatically for you and continuously learns and optimizes itself based on the behavior of your visitors.
Visit our revenue growth page and see the results we made!
The effectiveness of the recommendation system depends on:
- the visitor traffic of the website: although Yuspify can be used by webshops of all sizes, it is more effective the higher the visitor traffic, because we can work with more data.
- the size of the feed: in general we suggest to use a recommendation system above 200-250 items in the feed.
- from the elapsed time: as the system learns more and more data and behavior flow in your webshop, it will give your customers better and better results. This is already noticeable during our 2-week trial period.
- from the position of the recommendation box on the website: we recommend that you place the boxes close to the 2nd or 3rd section. On the product page it would typically be just above the detailed product description.
One strong indicator of this is the CTR value, which we mentioned earlier. In the case of the UNAS and Shoprenter platforms, we measure the income generated by the recommendation boxes. In accordance with the international standard, this includes all products that were clicked through Yuspify’s recommendation boxes and purchased within 24 hours. This applies only to those customers who accepted your cookie policy.
If your webshop runs on a different platform, you must set up buy event tracking in your Analytics account in cooperation with our team. For details and additional conditions, contact our team at support@yuspify.com.
Witht the help of the Yuspify Design Editor, you can easily create your personalized, responsive recommendation boxes that match your branding. But if you love coding just as much as we do, we provide an option for that.
The previously mentioned machine learning-based system operates with several types of logic. We have integrated the best practices coming from more that 10 years of international, enterprise size company experience with our Yusp by Gravity R&D brand. These algorithms work in a mixed way when it comes to recommendations, but in general we use the following business logics:
- Personalized recommendation
It selects personalized products for the user based on previous behavior patterns. We recommend this logic for the main page and category pages - Others bought / viewed this too
Recommending relevant products simplifies browsing. It greatly increases conversion if visitors come across products that are most suitable for them. This logic should be used on the product page. - Cross recommendation
By recommending products related to, or complementary to the currently viewed products in the cart, the cart size increases. Cross-recommendation should be used on the product page and the shopping cart page. - Upselling
The basket size can be increased even further by recommending premium products that are similar to the products currently viewed and in the basket. Use this logic on the product page and the cart page.
If you have a unique business requirement, please reach out to us and we translate that need to the algorithms.
Not all product recommendations are personalized. We distinguish between recommendations calculated from aggregate customer behavior and personalized ones. The former are usually placed on pages where there is not yet enough data available about individual customers. Personalized recommendation boxes (widgets) display different products for users based on their previous purchases and browsing history.
Due to the cold start problem, for example, “hybrid” recommenders typically work on the home page. This means that the user who visits your site for the first time will see the products that are popular and purchased together with the popular products first. However, if you navigate to the product pages and then return to the home page, you will already see a mix of popular and personalized offers based on your browsing.
Working with with personalization solutions, how can we say anything else to this then: Yes, of course!
In certain cases we provide the option for personalized pricing. Cases like that could be:
- you use our service on multiplie webshops,
- your monthly pageview is above 1 000 000,
- you sign for minimum 6 months.
Yes. In order to have the right amount of data, we suggest to use this option when your number of recommendation is above 150 000 per month.
For an offer for A/B testing, please reach out to us at support@yuspify.com
Trial period
The trial period lasts 14 days, during which time there is no charge or obligation. If you encounter any technical issues during this period, please email us at support@yuspify.com and we will make sure you can complete the entire period.
As soon as everything is in place, the algorithms of the recommendation boxes begin to analyze the relationship between the behavioral data and the catalog, and learn about the unique nature of the webshops. As time passes and our system collects the right amount of data, it will be able to provide more and more valuable business performance. You will experience positive effects not only in terms of sales volume, but also in terms of user experience.
Check out our case studies to see what results can be achieved with Yuspify.
You can track all of this in your own Yuspify account, just click on the Login button.
If you have any questions, contact us at support@yuspify.com.
Ee recommend that on Day 13 you log into your account and see how our service performed. If you want to continue using it, click on the Subscriptions menu item:
Then enter the billing and card information in the My subscription menu. If you use the Shoprenter app, you don’t have to make this step.
At the end of the 14th day, our service is automatically activated and your first invoice is created.
The charge is attempted 3 times, if it is unsuccessful, we are reaching out to you and keep the right to suspend the service until the payment is sent. The creation of the charge and invoice entails a payment obligation.
Based on the traffic during the trial period, you can see which package is expected to be suitable for you. We have four types of packages that you can choose from:
Plans
Plan | Base price*(USD) | Number of recommendations / month | Overusage* / 1000 recommendations |
Bronze | 49$ | 50 000 | 0.98 |
Silver | 299$ | 500 000 | 0.66 |
Gold | 799$ | 1 500 000 | 0.59 |
Pro | 1 000$ | 6 000 000 | 0.33 |
*Prices are net.
Exemple:
If we served 40,000 recommendations during the 14-day trial period, you should subscribe to our Bronze plan, but you will definitely exceed the 50,000 limit. Your basic fee will thus be $49 net as long as you do not exceed 50,000 recommendations (displaying 1 recommendation box on the page). If you exceed this – for example due to a campaign – you will not automatically be upgraded to our Silver package, but will have to pay an overusage fee. That’s $0.98 per 1,000 recommendation for the Bronze plan.
As a Bronze plan customer, you should upgrade to the Silver package if your consumption is around/above 300,000 units, because in this case the basic price of the Silver package of $299 net is more favorable than the Bronze package of $49 and the regarding overusage fee.
Let’s see some examples:
Example consumption (displays) | Example monthly fee | Example sum of monthly fee(USD) |
65,000 | 49+((15 000/1 000)*0.98) | 64$ |
615,000 | 299+((115 000/1 000)*0.66) | 375$ |
1,735,000 | 799+((235 000/1 000)*0.59) | 938$ |
6,354,000 | 1 000+((354 000/1 000)*0.33) | 1,117$ |
There is no loyalty period for using Yuspify, only a 30-day notice period. During this period, we ensure that recommendations are served.
A page load is a technical event that the website serves when a user navigates to a specific page.
The page load (pageview) can be roughly defined as the product of the number of unique customer visits and the average page views.
You can view this in your Google Analytics account or in the admin interface of your webshop.
Invoicing (consumption) is based on the number of recommendations served. A recommendation means the displaying of 1 reco box, regardless of how many products appear in it.
With the help of our pricing calculator, you can calculate which plan is expected to be the most suitable for you. Just enter the number of your monthly page loads. This number is the multiplication of your total monthly visitors and the average number of pages viewed.
It is important that a page load is not equal to the number of recommendations served. If, for example, many people visit your Blog page, but there is no product recommendation box there, then the visit will increase the number of your page views, but not the number of recommendations served.
We would be sorry if you decide that way. If you have any questions or are dissatisfied with us, we would be very happy to receive your feedback, as we are constantly working on improving our service, and we hope that you will come back to us!
If you do not want your subscription to be activated, click the Cancel Subscription button in the Settings menu before the end of your trial period and follow the steps.
There is no loyalty period with Yuspify. You can cancel your subscription at any time during the month. The notice period is 30 days. This means that our service will continue to run for another 30 days from the date of cancellation.
It is important that deactivating the reco box is not the same as canceling the registration and subscription.
If you want to cancel your subscription, contact us at support@yuspify.com!
Our customers who use the Shoprenter webshop receive their invoices through the Shoprenter system.
The payment is initiated from the Yuspify account, under the Accounts menu item. The system will then redirect you to the Shoprenter interface via a one-time payment link. This is how you can balance your monthly fees.
The first invoice will be a partial invoice, based on the days used beyond the trial period in the given month. The invoices contain two items:
- a base fee corresponding to a subscription package, which must always be paid in advance according to the current month (like a rent),
- overusage fee, in the event that you exceeded the number of recommendations included in the plan in the previous month (as the utilities).
Let’s look at it through a Bronze package example.
- number of recommendations included in the package: 50,000
- monthly fee: net $49,
- overage fee in this package: $0.98 net per 1,000 referrals
Number of recommendations | Number of transactions | Generated revenue (gross) | Plan | Base fee | Overusage fee | Monthly fee (net) |
181,875 | 2222 | 14,088,938 HUF | Bronze | $49.0 | $129.2 | $178.2 |
This month, this customer paid a net of 178.2 dollars for the service price, which at the then exchange rate of 356 HUF to the dollar meant HUF 80,567 gross. This means that, calculated with a 25% margin (HUF 14,088,938 * 0.25), the monthly fee for our service was repaid 43.7x.
You can access the invoice in your Yuspify account by clicking on the “Invoices” menu item.
Of course. We also create unique developments, extra recommendation boxes, business logic, and recommendation box design.
In such cases, we discuss your exact needs and then send you a unique price offer.
Pricing, invoicing and subscription
There is no loyalty period for using Yuspify, only a 30-day notice period. During this period, we ensure that recommendations are served.
A page load is a technical event that the website serves when a user navigates to a specific page.
The page load (pageview) can be roughly defined as the product of the number of unique customer visits and the average page views.
You can view this in your Google Analytics account or in the admin interface of your webshop.
Invoicing (consumption) is based on the number of recommendations served. A recommendation means the displaying of 1 reco box, regardless of how many products are displayed in it.
With the help of our pricing calculator, you can calculate which plan is expected to be the most suitable for you. Just enter the number of your monthly page loads. This number is the multiplication of your total monthly visitors and the average number of pages viewed.
It is important that a page load is not equal to the number of recommendations served. If, for example, many people visit your Blog page, but there is no product recommendation box there, then the visit will increase the number of your page views, but not the number of recommendations served.
Based on the traffic during the trial period, you can see which package is expected to be suitable for you. We have four types of packages that you can choose from:
Plans
Plan | Base price*(USD) | Number of recommendations / month | Overusage* / 1000 recommendations |
Bronze | 49$ | 50 000 | 0.98 |
Silver | 299$ | 500 000 | 0.66 |
Gold | 799$ | 1 500 000 | 0.59 |
Pro | 1 000$ | 6 000 000 | 0.33 |
*Prices are net.
Exemple:
If we served 40,000 recommendations during the 14-day trial period, you should subscribe to our Bronze plan, but you will definitely exceed the 50,000 limit. Your basic fee will thus be $49 net as long as you do not exceed 50,000 recommendations (displaying 1 recommendation box on the page). If you exceed this – for example due to a campaign – you will not automatically be upgraded to our Silver package, but will have to pay an overusage fee. That’s $0.98 per 1,000 recommendation for the Bronze plan.
As a Bronze plan customer, you should upgrade to the Silver package if your consumption is around/above 300,000 units, because in this case the basic price of the Silver package of $299 net is more favorable than the Bronze package of $49 and the regarding overusage fee.
Let’s see some examples:
Example consumption (displays) | Example monthly fee | Example sum of monthly fee(USD) |
65,000 | 49+((15 000/1 000)*0.98) | 64$ |
615,000 | 299+((115 000/1 000)*0.66) | 375$ |
1,735,000 | 799+((235 000/1 000)*0.59) | 938$ |
6,354,000 | 1 000+((354 000/1 000)*0.33) | 1,117$ |
The first invoice will be a partial invoice, based on the days used beyond the trial period in the given month. The invoices contain two items:
- a base fee corresponding to a subscription package, which must always be paid in advance according to the current month (like a rent),
- overusage fee, in the event that you exceeded the number of recommendations included in the plan in the previous month (as the utilities).
Let’s look at it through a Bronze package example.
- number of recommendations included in the package: 50,000
- monthly fee: net $49,
- overage fee in this package: $0.98 net per 1,000 referrals
Number of recommendations | Number of transactions | Generated revenue (gross) | Plan | Base fee | Overusage fee | Monthly fee (net) |
181,875 | 2222 | 14,088,938 HUF | Bronze | $49.0 | $129.2 | $178.2 |
This month, this customer paid a net of 178.2 dollars for the service price, which at the then exchange rate of 356 HUF to the dollar meant HUF 80,567 gross. This means that, calculated with a 25% margin (HUF 14,088,938 * 0.25), the monthly fee for our service was repaid 43.7x.
We charge your card at the beginning of each month. You pay your monthly fee in advance, and if you exceed the number of recommendations included in your package per month, we will invoice you for the overusage fee in the following month.
If your subscription started during the month, your first invoice will be generated on the day of activation, with the prorated amount for that month.
Yuspify is an international service, and dollar-based invoicing is the most common worldwide, so we also bill in this currency. This way you will receive your bills in dollars.
Our customers who use the Shoprenter webshop receive their invoices through the Shoprenter system.
The payment is initiated from the Yuspify account, under Subscriptions. The system will then redirect you to the Shoprenter interface via a one-time payment link. This is how you can pay your monthly fees.
You can access the invoice in your Yuspify account by clicking on the “Invoices”
You can use our service with a bank card / credit card or PayPal account.
Of course. We also create unique developments, extra recommendation boxes, business logic, and recommendation box design.
In such cases, we discuss your exact needs and then send you a unique offer.
We recommend that on Day 13 you log into your account and see how our service performed. If you want to continue using it, click on the Subscriptions menu item:
Then enter the billing and card information in the My subscription menu. If you use the Shoprenter app, you don’t have to make this step.
At the end of the 14th day, our service is automatically activated and your first invoice is created.
The charge is attempted 3 times, if it is unsuccessful, we are reaching out to you and keep the right to suspend the service until the payment is sent. The creation of the charge and invoice entails a payment obligation.
There is no loyalty period with Yuspify. You can cancel your subscription at any time during the month. The notice period is 30 days. This means that our service will continue to run for another 30 days from the date of cancellation.
It is important that deactivating the reco box is not the same as canceling the registration and subscription.
If you want to cancel your subscription, contact us at support@yuspify.com!
You still have questions left?
Contact our expert team, and they will help you with everything!
